|Q:||Will I still receive statements in the mail if I sign up for eStatements?|
|A:||No, after you sign up for eStatements all of your statements will arrive electronically.|
|Q:||Is this system secure and safe?|
|A:||Yes, eStatements utilize encryption technology (SSL-Secure Socket Layer) to protect the transmission of data to and from our users. All user sessions require/employ 128-bit encryption.|
|Q:||Do I have to be signed up for RFCU's online banking to be eligible to receive eStatements?|
|A:||Yes. The only way to have access to your account statement(s) online is through our online banking service.|
|Q:||What if I currently receive more than one statement for my accounts, which are mailed separately?|
|A:||All of your checking, savings, personal loan, VISA and home equity loan statements will be available to you electronically.|
|Q:||Are there any accounts that I cannot receive electronic statements for?|
|A:||Yes, passbook savings and mortgage loans are not statement accounts and therefore are not eligible for this service. However, you will still have the ability to review your mortgage account history through online banking. If you would like to convert your passbook savings to a statement savings account, you would be able to utilize the eStatement program.|
|Q:||When will my eStatement be ready?|
|A:||For your convenience, you will receive an email from RFCU when your statement is ready. You should expect to receive that message within 3 business days of your statement cycle date. In the email, there will be a link which brings you directly to the eStatement Sign On screen.|
|Q:||How many months of statements will be available to me online with eStatements?|
|A:||Once you enroll for the service, your account(s) statement(s) will be available on the system for three months. You may print or save your statement at any time during that three-month period to retain your statement longer. We recommend that all of our members save their statements to disk or hardcopy for future reference.|
|Q:||Can I receive copies of previous statements once I enroll in the eStatement program?|
|A:||Yes, you can request a copy of a previous statement. Call our Member Service Center at (781) 878-0232 or 800-562-7328, or visit a local branch office. You can also request a copy of a previous statement by using our Secure Email link, either on our website (under Contact Us) or inside Online Banking.
If you do request additional copies of previous statements, applicable statement fees will be assessed. Please see our current Member Service Disclosure for details.
|Q:||If I change my email address, how do I notify the Credit Union?|
|A:||It is very important that we have your correct email address. You can make this change right on our web site by filling out the secure form Email Address Change (under Online Services). The next statement notification we send will go to your new email address, as long as you notify us at least 3 days before your next statement cycle.|
|Q:||Will my eStatement still be available online if for some reason I did not receive the email notification?|
|A:||Yes, if your email address was returned to us as "undeliverable" your current statement will still be online. If an updated email address is not provided before the next statement cycle, your account(s) will be automatically converted to paper statement(s) which will be delivered via U.S. Mail.|
|Q:||What do I need to view my eStatement online?|
|A:||You will need Adobe Acrobat Reader to view your eStatement.|
|Q:||How do I get Adobe Acrobat Reader?|
|A:||Adobe Acrobat Reader is a free software that you can download if you click the link below.
Click Here to download your FREE copy today!
|Q:||Will I be able to print my eStatement?|
|A:||Yes, on the Adobe Acrobat Reader toolbar, press the printer Icon. You can also go to File and then select Print. You can print either the entire statement or just one page.|
|Q:||How do I save the statement to my PC?|
|A:||On the Adobe Acrobat Reader toolbar, press the disc Icon. You can also go to File and then select Save. You will then be asked where you would like to save the file.|
|Q:||How do I see the details or history on my account?|
|A:||Click on the Account Description or name of your account on the Statement Summary page. This is the page you access when you first login.|
|Q:||How do I change to a different date range?|
|A:||On the Statement Summary page, click on the down arrow next to the Statement History field, choose a different date range, and then click on the View Statement button.|
|Q:||I have two different accounts that have different statement end dates. Example: my checking account is through the fifteenth of the month but my certificate account is semi-annual.|
|A:||The default statement displayed on the Statement Summary page is always the most recent statement. To view a different statement, choose a different date range by clicking on the down arrow next to the Statement History field, and then click the View Statement button.|
|Q:||How do I view my Visa statement?|
|A:||If you have a Visa account, click on the Visa logo link at the top right of the Statement Summary page. On the Visa Statement page, you'll be able to click on the down arrow next to the Closing Date field to change to an older statement. Click on the Return to Statement Summary Page button to return to your non-Visa accounts.|
|Q:||I forgot my user number what should I do?|
|A:||For your security, we do not send this information through email. Please contact our Member Service Center at (781) 878-0232 or 800-562-7328 during regular business hours.|
|Q:||I forgot my password, what should I do?|
|A:||For your security, we do not reset passwords without first confirming your identity. Please contact our Member Service Center at (781) 878-0232 or 800-562-7328 during regular business hours to have your password reset.|
|Q:||Can I change my password?|
|A:||You can change your password at any time for Online Banking. Click on User Options to access this option.|
|Q:||Can I cancel eStatements and return to receiving paper statements?|
|A:||Yes, you can switch back to receiving a paper statement via U.S. Mail at any time.
To cancel eStatements, from the eStatement site, click on Profile. Click on the "Delete e-Statement Login" button.
|Q:||I have a problem using eStatements or questions about the product. Who should I contact for help?|
|A:||During regular business hours, contact our Member Service Center at (781) 878-0232 or 800-562-7328. After hours, please use our Secure Email link, either on our website (under Contact Us) or inside Online Banking.|